Sterela Technical Support

Services & Technical Assistance
Provision of technical resources and expertise, provision of services and installations
Interface

In our company's value chain, the SAT department (providing technical support and services, serves as the interface between a project and/or product and the customer. This department uses all its skills, experience and know-how to enable you to get the best return from your products.

Participatory

In direct contact with our design office, we participate in the development and validation of our products. Our technicians benefit from ongoing professional training.

Support

Support can be obtained through various channels (telephone, internet, etc.). We offer you generic or customised support packages with the best performance ratings.

Agile

Our teams are mobile and flexible, they can intervene quickly in France or abroad.

Services

Commercial technical support
Call for tender responses
Advice…
Customer services
Administration
Technical assistance
Life-cycle maintenance
After sales service…
Support for studies
Experiments
Tests…
Documentation
Technical documentation…

Profile

  • Engineering
  • Electronics
  • Electrical
  • Information technology
  • Automated systems
  • Robotics
  • Mechanical engineering
  • Mechatronics
  • Civil engineering
  • Training
  • Contract management (operation, life-cycle maintenance, inventory management, etc.)
  • Asset tracking (product life, obsolescence management, configuration management, inventory management, documentation updates, etc.)
  • Maintenance (L1 to L5)
  • Life-cycle maintenance (customised contracts and corresponding performance)
  • Repairs (in the workshop or on site)
  • Personnel on-call (permanently, temporarily)
  • Interventions (in France or abroad)
  • Assistance (telephone, electronic, remote assistance, personalised, etc.)
  • Logistical support (packaging, chartering, etc.)
  • Technical support (training, audit, advice, project definition, etc.)
  • Administrative support (work permits, customs documents, etc.)
  • Quality assurance (all our work is defined and supervised using internal procedures and meets the highest standards in force)
  • “Service" attitude
  • Professionalism
  • Reception efficiency
  • Punctuality
  • Attentiveness
  • Courtesy
  • Consultancy

Certifications

  • SIREDO
  • KISTLER
  • ...

Accreditations

  • Electrical (the highest level)
  • Earthmoving and lifting equipment
  • Work at height
  • etc

Services

The services we offer to our clients throughout the course of their projects are based on proven experience.

  • Installations (including civil engineering)
  • Commissioning
  • Calibration
  • Life-cycle maintenance
  • Preventive and corrective maintenance
  • Monitoring
  • Configuration management
  • Technical support
  • Remote maintenance
  • Hot-line / Hot-mail
  • Expertise
  • Administrative and regulatory requests
  • Updates
  • Reprogramming
CSR approach

Sterela's membership to the eco-organization Ecosystem de la part de Sterela, allows our customers to benefit from the treatment of their electronic and electrical equipment (purchased to Sterela) and which are at the end of their life cycle.

The provision of this service is free of charge for all our customers. A simple contact to the eco-organization is enough to benefit from it.

Contact Ecosystem

Our approach

Responsible

Détermination des objectifs. Performance commitment.

Rationalised

A balanced strategy.

Sustainable

Maintenance policy oriented towards extending the life of equipment and continual improvement.

Transparency

Indicators, periodic reports, quality assessments, etc.

Service is our main preoccupation and our strategy is based on optimising our organisation.

About us

STERELA has built its service team in its own image, namely multidisciplinary, professional, versatile and multicultural. Made up of men and women from different backgrounds and professions, this team is united around the company's values and the human values specific to this group.

Support without suffering" could be our motto, which implies technical mastery, know-how, qualification, anticipation and organisation. Our ability to provide support extends from level 1 to level 5 maintenance (the highest) and as such, our technicians benefit from ongoing professional training. We intervene everywhere in France and all over the world, as soon as possible and in complete autonomy.

Our work procedures are guided by performance and validated by our quality system. Regular checks are carried out to verify their relevance.