Services
Commercial technical support
Call for tender responses Advice…
Customer services
Administration
Technical assistance
Life-cycle maintenance
After sales service…
Support for studies
Experiments, tests…
Documentation
Technical documentation, training, Quick starts…
Services
The services we offer to our clients throughout the course of their projects are based on proven experience.
- Installations (including civil engineering)
- Commissioning
- Calibration
- Life-cycle maintenance
- Preventive and corrective maintenance
- Monitoring
- Configuration management
- Technical support
- Remote maintenance
- Hot-line / Hot-mail
- Expertise
- Administrative and regulatory requests
- Updates
- Reprogramming
Provision of technical resources and expertise
Provision of services and installations
01.
Interface
In our company’s value chain, the SAT department (providing technical support and services, serves as the interface between a project and/or product and the customer. This department uses all its skills, experience and know-how to enable you to get the best return from your products.
02.
Participatory
In direct contact with our design office, we participate in the development and validation of our products. Our technicians benefit from ongoing professional training.
03.
Support
Support can be obtained through various channels (telephone, internet, etc.). We offer you generic or customised support packages with the best performance ratings.
04.
Agile
Our teams are mobile and flexible, they can intervene quickly in France or abroad.
PROFESSIONAL SKILSS
Technical Assistance - Sterela
- Engineering
- Electronics
- Electrical
- Information technology
- Automated systems
- Robotics
- Mechanical engineering
- Mechatronics
- Civil engineering
- Training
- Siredo and Kistler certifications
- Electrical and work at height accreditations...
• Contract management (operation, life-cycle maintenance, inventory management, etc.) • Asset tracking (product life, obsolescence management, configuration management, inventory management, documentation updates, etc.) • Maintenance (L1 to L5) • Life-cycle maintenance (customised contracts and corresponding performance) • Repairs (in the workshop or on site) • Personnel on-call (permanently, temporarily) • Interventions (in France or abroad) • Assistance (telephone, electronic, remote assistance, personalised, etc.) • Logistical support (packaging, chartering, etc.) • Technical support (training, audit, advice, project definition, etc.) • Administrative support (work permits, customs documents, etc.) • Quality assurance (all our work is defined and supervised using internal procedures and meets the highest standards in force)
- “Service" attitude
- Professionalism
- Reception efficiency
- Punctuality
- Attentiveness
- Courtesy
- Consultancy
Our approach
Responsible
Determination of objectives. Performance commitment.
Rationalised
We operate following a balanced strategy.
Sustainable
Maintenance policy oriented towards extending the life of equipment and continual improvement.
Transparency
Indicators, periodic reports, quality assessments, etc.
ABOUT US
Service is our main preoccupation and our strategy is based on optimising our organisation.
We haver more than 40 years of experience
STERELA has built its service team in its own image, namely multidisciplinary, professional, versatile and multicultural. Made up of men and women from different backgrounds and professions, this team is united around the company’s values and the human values specific to this group.
“Support without suffering » could be our motto, which implies technical mastery, know-how, qualification, anticipation and organisation. Our ability to provide support extends from level 1 to level 5 maintenance (the highest) and as such, our technicians benefit from ongoing professional training. We intervene everywhere in France and all over the world, as soon as possible and in complete autonomy.
Our work procedures are guided by performance and validated by our quality system. Regular checks are carried out to verify their relevance.